At Anderson Brookes Insolvency Practitioners Ltd, we are committed to providing high-quality, professional services. However, if you are dissatisfied with any part of our service, we want to know so that we can put things right and improve how we work.
This Complaints Policy sets out how you can raise concerns and how we will deal with them.
What is a Complaint?
A complaint is any oral or written expression of dissatisfaction, whether justified or not, about the service provided by our firm or a member of our team.
Step 1: Contacting Us
In the first instance, please raise your complaint with the individual handling your case. You can contact them directly or write to:
Anderson Brookes Insolvency Practitioners Ltd
First Floor, Fairclough House
Church Street, Adlington
Chorley PR7 4EX
📧 info@andersonbrookes.co.uk
📞 01204 255 051
We will acknowledge your complaint within 5 working days and aim to respond in full within 21 days. If we need more time to investigate, we will keep you informed.
Step 2: If You Are Not Satisfied
If you remain dissatisfied with our response or do not wish to raise your complaint with the original case handler, you may escalate your concerns to a senior manager or director. Please indicate that this is a formal complaint escalation so we can ensure the matter is reviewed appropriately.
Step 3: External Complaints
If we are unable to resolve your complaint to your satisfaction, or if you prefer to take your concerns elsewhere, you have the right to raise the issue with the relevant regulatory body:
Insolvency Complaints Gateway
You may complain about the conduct of an Insolvency Practitioner via the Insolvency Service’s Insolvency Practitioner Complaints Gateway:
🔗 https://www.gov.uk/complain-about-insolvency-practitioner
Alternatively, you can contact:
The Insolvency Service
IP Complaints
3rd Floor, 1 City Walk
Leeds, LS11 9DA
📞 0300 678 0015
(Monday to Friday, 9am to 5pm)
Our Commitment
We treat all complaints seriously, aim to resolve them fairly and promptly, and use feedback to improve our service. Making a complaint will not affect your legal rights or the way we treat your case.